Parker - SSD Drives Service and Support

RETURN AUTHORIZATION:
Before returning any products for repair, you must receive authorization from SSD Drives. Please contact your Inside Sales assistant, at:

Phone: 704-588-3246
Fax: 704-588-3249
Email: info.us.ssd@parker.com

Before contacting us, please download and complete the RMA Request Form

RETURN SHIPMENTS:
All products to be returned must be properly packed and shipped freight prepaid. All returns are on consignment. They remain the customer's property with no debit to SSD Drives. Label all returns as follows:

Parker SSD Drives
Attn: Repair Department
RMA#_____________
9225 Forsyth Park Drive
Charlotte, NC 28273
USA

Note: For each package, include the RMA number on the packing slip and mark the RMA number on the outside of the shipping container of the returned products. Returns without a valid RMA number will not be accepted.

EXPEDITED REPAIR (ER):
Typically repairs are diagnosed, repaired and shipped back to the customer two to four weeks after receipt. Normal turnaround times are subject to overall factory workloads and parts availability. Customers may request ER priority for their repair to get a five-day turnaround (after receipt at SSD Drives) for an additional charge of $100 per item. Occasionally due to the nature of the required repairs, ER will not be available. If ER is not available for a particular item, the customer will be notified and given the option to proceed with the normal repair cycle, or order a replacement product and the ER fee will not be charged.

WARRANTY:
The SSD Drives warranty policy is included in our Standard Offer of Sale.

STANDARD OFFER OF SALE:
For current Standard Offer of Sale document (including Terms and Conditions), please CLICK HERE to download.

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